You've decided to make your small- to medium-sized business (SMB), a VoIP (VoIP) service, but aren't sure where to begin. There are many amazing business VoIP systems available, each with its own set of features and pricing structure. 

It can be hard to choose. Fonality is editors' choice for business users, but this doesn't mean that you should immediately go to their website to purchase it. Fonality does not offer voicemail transcription at the highest price level. 

List to help you celebrate national small business week:

1. Prices and Plans

It might be a good idea to start with the most important feature: cost. If you don't have the budget to pay for it, what good is a business VoIP solution? Fonality's barebones service starts at $19.99 per month. You get unlimited calling and basic queuing for incoming calls. An auto attendant is also included. 

2. Smartphone Integration through custom applications

You know that your staff is often on the move, so you need a VoIP service that can go with them. Not all VoIP providers offer mobile apps with the same quality and services as desktop apps. Although all of the reviewed systems offer robust mobile apps, this is not an industry standard. 

3. Call Routing and Call Management

Fonality provides extended services that are similar to those you would find in a call center for big-box retailers. You can route calls to the right rep after a few rings. You can also provide touch or voice menus and hold calls in a queue until you are answered.